Our Managing Director, Vineet Verma was in conversation with Abhishek Logani, Chief Business Officer, Hotels, MakeMyTrip ; Puneet Dhawan Senior VP Operations - India and South Asia, Accor Rohit Khosla, Executive VP - Operations, IHCL; and Sunjae Sharma, MD - India & SW Asia, Hyatt Hotels Corporation. This was a panel discussion titled 'Post Pandemic Realities – Opportunities & Challenges' which was held in Bangalore.

Key takeaways

• Hiring needs to be able to engage with the young hotelier of today especially as the first 6 months are most crucial for a new recruit
• There needs to be less organizational layers and traditional hierarchy and a need to look beyond the obvious for solutions
• Right sizing staff to properties has become easier with tech efficiencies but technology also needs to be married to the expectations of multiple stakeholders.